A journey map is a visual representation of an individual’s experience. During session one of the design charrette program (June 12 & 13th, 2021), participants from various communities in Ontario, engaged in discussions regarding the pre-engagement, engagement, and post-engagement stages of services and or care for mental health and or substance. This will help to identify the barriers and gaps within accessing services. These illustrations highlight the holistic interactions from an individual’s’ perspective with a service, organization, or even before selecting where and how to begin this journey of navigating affirming care.

Credit to our visual story teller Patricia Kambitsch from Playthink https://playthink.com/